I think Z is on the right track. Is the flash firing at all?
One approach is to see if the camera has a reset button. If so, try that and see what happens.
Absent that, be certain:
a) that the camera is set on auto exposure mode;
b) any exposure compensation settings are set to zero (this setting allows you intentionally alter the xposure under or over);
c) any exposure compensation settings for the flash set to zero (this setting allows you intentionally alter the xposure under or over);
d) be sure that nothing is obscuring the flash (i.e., your right forfinger);
e) the battery is fully charged or nearly so;
f) The flash is set to something other than fill flash (at least initially -- FF is often great but we are debugging a problem here...)
g) white balance is set either to auto or to the appropriate setting.
If this fails, try similar steps but with the camera set to manual.